Experience

02.2013 – today| T-Systems Multimedia Solutions GmbH

Business Unit: Application Management & Cloud Services

Servicefield: Application Management Microsoft Solutions

Senior Service Manager

develop and represent the department portfolio — pre-sales, business development and marketing — cloud strategy design — market monitoring  —  customer acquisition, customer service and expanding existing client relationships — commercial responsibility — technical leadership — ITIL Service Management — further development of service strategy and service catalogue — project management — program management — partner management

 

05.2008 – 01.2013 | T-Systems Multimedia Solutions GmbH

Business Unit “Communication & Support Services”

Servicefield: “Business Service Operations”

Service Manager

develop and represent the department portfolios — customer acquisition, customer serviceand expanding existing client relationships — commercial responsibility — technical leadership — ITIL Service Management — project management — further development of service strategy and service catalogue — market monitoring and business development — cloud strategy design — marketing — pre-sales — establishing a service management portal

 

01.2005 – 04.2008 | Danet GmbH

Infrastructure Service Group

System Engineer

 establishment and operation of a commercial platform — system support for a logistics service provider — application management and front end monitoring for a financial service provider — data center operation, development, rack design and consolidation –infrastructural design and conception — setting up a central monitoring solution — setting up a web based information system — conception, implementation and operation of Solaris, Linux and Windows systems (server), SAN, network — system- and application monitoring, common fault analysis and resolution — 24×7 on call service

 

05.2002 – 12.2004 | Danet Internet Solutions GmbH

eBusiness & System Services

System Engineer

establishment and operation of a commercial platform — system support for a logistics service provider — application management and front end monitoring for a financial service provider — development and  implementation of customized solutions — installation, configuration and operation of linux based high-availability solutions — application management — system- and application monitoring, common fault analysis and resolution — 24×7 on call service

 

02.2001 – 04.2002 | Danet Consult GmbH

Solutions & Marketing

Business Analyst

server and client management — installation, configuration and commissioning of devices — upgrade and maintenance of hardware — data backup and data protection — realization of IT security projects

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